Refund policy
We want you to love your purchase. If you change your mind, you have the right to withdraw from this contract within 14 days without giving any reason. The withdrawal period will expire 14 days after the day on which you (or a third party indicated by you, other than the carrier) receive physical possession of the last item in your order.
How to Exercise Your Right of Withdrawal
To comply with EU regulations, we provide a quick and completely digital way to exercise your right. You do not need to log into an account to use it:
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Online Withdrawal Function: Click on the "Withdraw from contract here" link available in our website footer. Fill in your name, order number, and contact details, then click "Confirm Withdrawal". You will instantly receive an automated email receipt stating the exact date and time of your request.
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Alternative Method: If you prefer, you can still notify us of your decision by sending an explicit statement via email to info@ethnoswear.com.
Return Conditions & Address
To be eligible for a full refund, items must be sent back in the same condition that you received them: unworn or unused, with original tags, and in their original packaging. You will also need to provide the receipt or proof of purchase.
Please send your return package to the following address:
Via Onfake 64, 92027 Licata (AG), Italia
Please note: You must send back the goods or hand them over to us without undue delay and in any event not later than 14 days from the day on which you communicate your withdrawal from this contract.
Refunds
Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
If approved, you will be automatically refunded on your original payment method within 10 business days from the day we receive the goods back (or since you provide proof of having sent them back). Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since your return was approved, please contact us at info@ethnoswear.com.
Damages, Issues & Faulty Items
Please inspect your order upon reception. If an item is defective, damaged, or if you receive the wrong item, contact us immediately at info@ethnoswear.com so that we can evaluate the issue and make it right under the legal conformity guarantee.
Exchanges
The fastest way to ensure you get what you want is to return the item you have using our online withdrawal tool, and once the return is accepted, make a separate purchase for the new item.